{"id":8225,"date":"2026-06-30T10:59:32","date_gmt":"2026-06-30T14:59:32","guid":{"rendered":"https:\/\/staging-keystonecollects.temp927.kinsta.cloud\/?post_type=career&#038;p=8225"},"modified":"2026-06-30T10:59:32","modified_gmt":"2026-06-30T14:59:32","slug":"customer-service-representative-lebanon-pa","status":"publish","type":"career","link":"https:\/\/keystone.youramazingsite.com\/es\/career\/customer-service-representative-lebanon-pa\/","title":{"rendered":"Customer Service Representative &#8211; Lebanon, PA"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Location<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Lebanon, PA 17042<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Job Summary<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customer Service Representative, Tax Collection, will be responsible for taxpayer calls and office walk-ins regarding inquiries about their accounts and\/or taxes being collected.&nbsp; Assist with other tasks to support the team, other business units, perform outbound calls, continue training, and increase professional development as required<strong>.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Primary Responsibilities<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer service provided in person or via the phone<\/li>\n\n\n\n<li>Utilize knowledge of tax types collected by Keystone<\/li>\n\n\n\n<li>Utilize knowledge of municipalities and school districts for which Keystone collects taxes<\/li>\n\n\n\n<li>Ability to modify address changes and create new accounts in Keystone applications<\/li>\n\n\n\n<li>Process payments for multiple tax types<\/li>\n\n\n\n<li>Ability to sufficiently memo the Keystone taxpayer service applications<\/li>\n\n\n\n<li>Expand job knowledge and develop expertise to progress forward in job development<\/li>\n\n\n\n<li>Office key holder<\/li>\n\n\n\n<li>End of day delivery drop offs&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Secondary Responsibilities<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Demonstrated ability to listen and retain knowledge<\/li>\n\n\n\n<li>Ability to accurately and attentively complete detailed tasks&nbsp;<\/li>\n\n\n\n<li>Keep&nbsp;up to date regarding changes in daily responsibilities or job processes<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Job Qualifications<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Education, Experience, and Certifications<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>High school graduate or have an equivalency certificate (GED)<\/li>\n\n\n\n<li>Associate\u2019s or bachelor\u2019s degree in related business major is a plus<\/li>\n\n\n\n<li>Previous customer service call center experience is preferred<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Knowledge, Skills, and Abilities<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bi-lingual in Spanish a plus<\/li>\n\n\n\n<li>Moderate computer skills<\/li>\n\n\n\n<li>Moderate level research<\/li>\n\n\n\n<li>Problem-solving\/Reasoning<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Location Lebanon, PA 17042 Job Summary Customer Service Representative, Tax Collection, will be responsible for taxpayer calls and office walk-ins regarding inquiries about their accounts and\/or taxes being collected.&nbsp; Assist with other tasks to support the team, other business units, perform outbound calls, continue training, and increase professional development as required. Primary Responsibilities Secondary Responsibilities [&hellip;]<\/p>\n","protected":false},"template":"","career_categories":[48],"class_list":["post-8225","career","type-career","status-publish","hentry","career_categories-call-center"],"acf":[],"_links":{"self":[{"href":"https:\/\/keystone.youramazingsite.com\/es\/wp-json\/wp\/v2\/career\/8225","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/keystone.youramazingsite.com\/es\/wp-json\/wp\/v2\/career"}],"about":[{"href":"https:\/\/keystone.youramazingsite.com\/es\/wp-json\/wp\/v2\/types\/career"}],"version-history":[{"count":1,"href":"https:\/\/keystone.youramazingsite.com\/es\/wp-json\/wp\/v2\/career\/8225\/revisions"}],"predecessor-version":[{"id":10804,"href":"https:\/\/keystone.youramazingsite.com\/es\/wp-json\/wp\/v2\/career\/8225\/revisions\/10804"}],"wp:attachment":[{"href":"https:\/\/keystone.youramazingsite.com\/es\/wp-json\/wp\/v2\/media?parent=8225"}],"wp:term":[{"taxonomy":"career_categories","embeddable":true,"href":"https:\/\/keystone.youramazingsite.com\/es\/wp-json\/wp\/v2\/career_categories?post=8225"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}